FAQs - Warranty
What is the warranty period for Hannah & Henry bags?
Hannah & Henry offers an extended warranty period of six months on all their products.
What does the warranty cover?
The warranty covers defects in material or workmanship within six months of purchase. In such cases, Hannah & Henry will repair or replace the bag and cover the postage to ship it back to you.
What conditions apply to the warranty?
The warranty applies to products used under normal conditions and for their intended purpose. However, it does not cover damage caused by normal wear and tear or neglect.
How can I make a warranty claim?
To make a warranty claim, please reach out to customer service via email at firstname.lastname@example.org. They will provide the relevant documentation and guide you through the process. A receipt or proof of purchase is required.
What information should I include in my warranty claim email?
When emailing for a warranty claim, please provide your order details, a description of the fault or damage, and attach a photo if possible. This will help expedite the process.
How do I contact customer service for warranty claims or questions?
You can contact customer service for warranty claims or any questions regarding the warranty by emailing email@example.com.
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